Refund policy

This page summarizes when you get money back for purchases from ARI GG ATO. It is part of our terms (https://ariggato.com/en/terms). Your statutory rights as a consumer always remain unaffected.

Who processes refunds

Purchases in the browser: Our payment partner Tebex, acting as reseller (merchant of record), processes refunds. Reply to the receipt email from Tebex or write to us; we will forward your request.

Purchases in our apps: Refunds are handled by Apple (reportaproblem.apple.com) or Google (play.google.com/store/account) according to their rules.

When we refund

• You were charged twice or charged an incorrect amount.
• You paid but did not receive what you bought, and we cannot fix this promptly.
• The purchased content does not work as described (statutory rights in the event of defects).
• We discontinue a game: for permanent unlocks in that game bought in the last twelve months, we refund the price on a pro rata basis or offer you equivalent compensation.

How to request a refund

Write to support@ariggato.com from the email address of your account and include the order number from your receipt.

Last updated: 14 November 2026