Refund policy

This page summarizes when you get money back for purchases from ARI GG ATO. It is part of our terms (https://ariggato.com/en/terms). Your statutory rights as a consumer always remain unaffected.

Who processes refunds

Purchases in the browser: Our payment partner Paddle, acting as reseller (merchant of record), processes refunds. You can contact Paddle directly via the link in your receipt email or write to us.

Purchases in our apps: Refunds are handled by Apple (reportaproblem.apple.com) or Google (play.google.com/store/account) according to their rules.

ARI GG ATO Pass

• Right of withdrawal: By law, you can withdraw from a purchase within 14 days. The Pass starts immediately after payment; before buying, you expressly agree to this and confirm that you thereby lose your right of withdrawal. Details: https://ariggato.com/en/withdrawal
• Canceling: You can cancel at any time, effective at the end of the paid period. After that, nothing more is charged.
• No partial refunds: Paid periods are not refunded, in full or in part, when you cancel or switch plans.

When we refund

• You were charged twice or charged an incorrect amount.
• You paid but did not receive what you bought, and we cannot fix this promptly.
• The purchased content does not work as described (statutory rights in the event of defects).
• We permanently suspend your account without a serious violation on your part: we refund the unused part of an ongoing Pass on a pro rata basis.
• We discontinue a game: for permanent unlocks in that game bought in the last twelve months, we refund the price on a pro rata basis or offer you equivalent compensation.

How to request a refund

Write to support@ariggato.com from the email address of your account and include the order number from your receipt.

Last updated: 29 September 2026